We will email you all of the relevant documentation that you need for your holiday approximately 14 days prior to your departure date, including tickets, key collection details, driving instructions and a holiday handbook. Travelling with the Kefalonia Collection you will also be provided with a number of contact details, the owner or management company and a 24 hour emergency contact number should you require urgent assistance.
All villas on this web site are privately owned
How to Book
You can make a booking through our reservations department on
All of our desinations require a valid UK passport. It is the party leaders responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. We regret we cannot accept liability if you or any members of your party are refused entry onto any transport or into any country due to failure in your part to carry correct documentation. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
All British citizens over the age of 16 require a full 10 year passport including infants and children under 16 years of age will need their own passport. (nb a child included on an adults passport issued before the 5 th October 1998 can only travel on this passport whilst they are under 16) If you or any members of your party is not a British Citizen or holds a non British passport, you must check passports/visa requirements with the Embassy or Consulate of the country(ies) to or through you are intending to travel. For further information on passports and visas, contact the Passport office on 0870 521 0410 or at their website address: http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm
If you or any member of your party haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday.
At the time of going to press, no compulsory vaccinations or medication was necessary for any of our featured destinations. It is advisable that you contact your local doctor or the Foreign & Commonwealth Office on 0207 7008 0232 for more current advice or check on line at Commonwealth Office
If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline/cancel the booking.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as 'standard bookings' subject to the above provisions on special requests.
Should you be intending to drive abroad you must remember to take your driving licence with you and we recommend you carry it with you at all times ( a legal requirement in many countries). Regulations may vary regarding driving age, and should be checked with the car hire company you intend to use. If you hold a UK photocard licence, please note that the paper counterpart should be taken with you, as it may be required by your car hire company.
For your own safety and protection, travel insurance is necessary when travelling on holiday. You can book insurance through us, or comparable insurance with another insurance company, but please note that it is your responsibility to have adequate insurance coverage. In addition, it can be useful to obtain an European Health Insurance certificate Card which entitles you to reduced cost emergency treatment in EU countries. Full details can be obtained from your local post office or https://www.gov.uk/government/publications/european-health-insurance-card-ehic
Our service overseas is aimed to match todays' more independently minded villa customer and as such we do not have representatives. Prior to your departure we will provide you with contact numbers for, the villa owners/agent, the maintenance company for the villa and a 24hour contact number should you need any assistance during your stay.
Check in/out times
Villas have a check-in time of 3.00pm, on your day of arrival, and a check-out time of 10.00am, on your day of departure, which enables us to prepare our villas for arrival of guestsIf you have a late flight on your last day a late check out service may be arranged for an additional charge. This is subject to availability and must be confirmed before departure with our reservation advisors. Simply call 0207 183 6966 :
We can provide a welcome hamper of groceries and refreshments on arrival at your accommodation. Packs include provisions for first night/breakfast and range in price from £30 upwards.
Our accommodations are fully furnished and a reasonable supply of cooking utensils, cutlery and crockery appropriate to the maximum occupancy of the accommodation can be expected. Where a washing machine is advertised for use by arrangement with the maid, a small charge may be levied.
Wherever possible we have tried to provide a good selection of entertainment facilities. Please check the accommodation's information page for details of the equipment available in your accommodation. Playstation games, dvd's and cd's are not provided. Where there is a Playstation unit in your property, DVD's can be played through these systems.
Television: Where Satellite TV is advertised, this will be local stations and may or may not feature English speaking channels, and does not include access to subscription channels such as Sky sports, movies etc.
We provide towels and linen for the duration of your holiday, including a supply of towels for use by the swimming pool or the beach. Hairdryers will also be provided.
Additional facilities for Children and Infants
Additional facilities for young children and infants, such as cots and high chairs should be requested at the time of booking. There may be a charge for these facilities and this will be advised by our reservations staff. We cannot guarantee that they will comply with British Standards, and if in doubt it is best to take your own. Car/booster seats for children can be requested at time of booking however this is payable locally. For further information ask your reservations advisor.
Safety Deposit Boxes
All villas have safety deposit boxes
Villa Maid Service
Your accommodation will be fully cleaned prior to your arrival. A minimum of one light cleaning service is provided thereafter for each week of your stay, this is limited to beds being made and floors swept. Maids are not responsible for personal laundry or washing up
Rubbish in many destinations you need to remove your rubbish from the property to nearby communal bins which are located on the sides of roads, we recommend you do this on a daily basis.
Villa, pools and gardens are maintained throughout the holiday season, and at times you may be interrupted for a short period of time by staff employed for this purpose.
Access to some of our villas may be along an unmade track or country lane and we suggest you may wish to bring a torch.
The currency is the euro. Sometimes countries limit the amount of currency bought in or taken out, and your bank can advise you of the latest regulations. You can take travellers cheques, which are recommended for travelling abroad, and most countries now accept major credit cards, and debit cards. If you are taking sterling, please note that Scottish banknotes can cause some confusion, and English notes are generally easier to use abroad.
We recommend that you take an appropriate travel adaptor(s) as the electric current in Europe is 220v. These can easily be obtained in the travel goods section of UK shops.
Sometimes building work can take place during the holiday season. If any work is taking place around our villas, we will try and let you know, but please note that we have no control over any resort building work.
Noise & Activity
Whilst accommodation in residential or rural areas is likely to be quieter than that in resort centres, please anticipate some surrounding noise, whether it be passing vehicles, residents of neighbouring residents or the countryside of animals and birds. Many properties situated in rural areas will be subject to noise from machinery necessary for harvests etc.
Water & energy
In certain areas, particularly those of a rural and mountainous nature, electricity and water supplies may occasionally be erratic. Solar power is a common source of energy which, although providing adequate hot water in the afternoon, an result in tepid water at other times during the day and when the weather is overcast.
Animals and Wildlife
Many of our properties featured are located in rural areas and are not modern buildings. It is therefore possible that you may see or hear indigenous wildlife, such as frogs, bugs and even the occasional snake or spider. Some of the owners also have cats and dogs which reside nearby the property.
Public Holidays and local events
During national holidays, many facilities such as shops, banks and museums are likely to be closed. Local celebrations/festivals may also affect opening hours in an area, and may also change temporarily the tranquil nature of quieter resorts.
Full details of our holiday booking conditions can be found on this website We recommend that you read this, as it contains important information forming the basis of your holiday contract with us.
Website Accuracy and Information
We go to great lengths to make sure the information on this website is accurate and is, to the best of our knowledge, correct at the time of publication. Please bear in mind that facilities are not under our direct control and we must reserve the right to make changes to the information provided, either at the point of booking, on the confirmation invoice/itinerary or when the changes are known to us. You will be informed about any changes to any of the relevant details within this brochure when you book as part of our commitment to customer service.
Please be assured that we have measures in place to protect the personal booking information held by us. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be also passed on to security or credit checking companies.
Please note that when you book a holiday with us, we may need to pass your details on to other third parties and suppliers, so that we can arrange your holiday for you. If you do not want this information to be used for other marketing purposes, please write to us at our registered address.
The Foreign and Commonwealth Travel Unit may have issued information about your holiday destination. This information can be checked online at www.fco.gov.uk
In the event that you or any member of your party behaves in a way that causes distress, annoyance or injury to others, damage to property or does not respect or conform with local laws and customs, we reserve the right to terminate your holiday arrangements forthwith. In such an event, we will have no further liability or financial responsibility for you and you will have to meet any costs for expenses incurred as a result of your behaviour. Similarly, we would respectfully point out that our staff are not obliged to accept verbal or physical abuse or intimidation. As their employer we are legally required to protect them from these situations and we therefore reserve the right to withdraw representative services in the event that such abuse occurs.
In the unlikely event that something goes wrong with your holiday please advise our agents in resort at the earliest opportunity rather than waiting to your return home, therefore we are in most cases able to correct the situation.
If you require any information or assistance, please contact our Reservations Department on 0207 183 6966 or contact us via www.kefaloniacollection.com